ESTiG - Artigos em Proceedings Não Indexados à WoS/Scopus
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Percorrer ESTiG - Artigos em Proceedings Não Indexados à WoS/Scopus por Domínios Científicos e Tecnológicos (FOS) "Ciências Sociais::Economia e Gestão"
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- Mapping user needs in the competitive trading card game communityPublication . Puvaca, Bojan; Almeida, João P.; Duarte, António; Šebek, StjepanTrading card games (TCGs) have evolved from locally rooted communities to globally connected networks of players who rely on online platforms for strategy discussion. Despite the increasing availability of digital tools, most do not adequately address the specific and complex needs of competitive players. This paper explores how lightweight, qualitative methods can help uncover user expectations within this globally dispersed and specialized community. A survey was distributed across various online TCG communities, to collect information about their practices and feelings about existing tools. The data was analyzed using empathy mapping to highlight user perspectives, and affinity diagramming to group recurring needs, behaviors, and frustrations. These methods helped uncover gaps between what current tools offer and what players require. The findings are used for the development of a new platform that assesses the specific needs of competitive TCG players. Future work will include continuous user feedback monitoring and localization efforts to serve international audiences more effectively. This study provides a replicable approach for researchers and designers working with specialized global userbases where standard UX methods may fall short.
- QualyTools: an online collection of tools for quality management and controlPublication . Barreto, Paulo Gomm; Duarte, AntónioQuality practitioners use a varied set of tools to diagnose, stabilize, improve and control business processes and aid in decision making. Most of the tools are well known and several implementations exist across statistical software packages or other software, and online resources. While some tools are generic (e.g. a histogram) other tools are more specific to quality (e.g. a control chart), but they are often integrated into expensive software bundles that are of little use for quality practitioners. We developed an application (QualyTools) that integrates a set of essential tools for quality management and control. These tools cover common needs and include distribution analysis (histogram and scatter plots), Pareto charts, control charts, and capability analysis. The tools were implemented in an application developed using the R shiny package and framework. The collection was published online and can be freely used. We also kept the application code open to collaboration, by means of a GitHub repository. The primary objective of the application is to provide an integrated, efficient and accessible solution for statistical and visual analyses, allowing users to transform data into relevant information to support decision making. The tools can be a resource for practitioners and quality management students.